Product Strategy Playbook

Pillar One — The Customer

A step-by-step guide for Product Leaders wanting to create a winning product strategy.

Introduction to Product Strategy

Chapter 1 Why use the Product Strategy Playbook?

Chapter 2 About the Product Strategy Framework

Chapter 3 Pillar One — The Customer

Chapter 4 Pillar Two — The Product

Chapter 5 Pillar Three — The Company

Chapter 6 Pillar Four — The Competition

Chapter 7 Real-life Example: Kijiji Autos Mobile App

Chapter 8 Assessing your Results

Chapter 9 Entering the Market

Chapter 10 The Death of the MVP

Chapter 11 Putting it into Practice

About the Author

About Product Faculty

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As mentioned in the previous section, you must evaluate your product strategy’s viability against 4 pillars: Customer, Product, Company and Competition.

The first, and the most important pillar is the Customer Pillar. There are 3 elements within the Customer Pillar that you must evaluate:

Segments

Overview

The focus of this element is to evaluate the size and growth of the customer segments you are targeting.

Why is this important?

It doesn't matter how great your product is, or how fast you iterate. The market you’re in will determine a significant part of your growth.

Retention

The focus of this element is to evaluate how often users will actually use the product.

Strong retention is a prerequisite for growth for both B2B and consumer products. You need to develop a hypothesis on the organic frequency of how often the product will be used.

Customer Pain

The focus of this element is to evaluate the magnitude of your users' pain that your product is solving for.

The bigger the pain that your product is solving, the more your customers will want to buy and use your product.

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